Date Updated: [14th Nov 2025]
Welcome to Divine Creations , a technology company dedicated to providing innovative technological tools and services. This Privacy Policy is designed to inform you about the collection, use, disclosure, and protection of your information when you use our platform. By engaging with Divine Creations , you agree to the terms outlined in this policy.
Divine Creations, a technology company operates under the laws of Nigeria. While we are not a bank, we are committed to offering a comprehensive suite of financial and software tools to enhance your business operations.
When you sign up for Divine Creations Solutions, we collect personal information such as your name, email address, and contact details. This information is crucial for creating and managing your account.
To provide our financial services, we collect information related to your business finances, including transaction data, account balances, and other relevant financial details. We handle this information with the utmost confidentiality and use it solely for the purpose of delivering our services.
We do not collect any usage information or data on how you interact with our platform
We use your personal and financial information to provide you with the complete range of financial tools and services offered by Divine Creations, This includes managing your account, processing transactions, and delivering a seamless user experience.
Your contact information may be used to communicate important updates, service notifications, and relevant information about Divine Creations. You have the option to manage your communication preferences through your account settings.
We prioritize the security of your personal and financial information. Divine Creations employs robust security measures, including encryption, access controls, and regular security audits, to safeguard your data.
Access to your data is restricted to authorized personnel who are bound by strict confidentiality obligations. We maintain confidentiality in handling your information to ensure its security and privacy.
We strive to ensure the accuracy and integrity of the information we collect and maintain. Regular checks are conducted to uphold the quality of the data stored on our platform.
To enhance our services, we may engage third-party service providers for specific functions such as payment processing and data storage. These providers are contractually obligated to adhere to our privacy and security standards.
We may disclose your information when required by law, legal process, or government request. In such instances, we will comply with applicable legal obligations.
You have the ability to manage your account settings, providing you control over the information you share with Divine Creations
You can customize your communication preferences to choose whether to receive specific notifications from Divine Creations Solutions.
At SmartServe, we are committed to protecting the privacy of our restaurant partners and their customers. this Privacy Policy outlines how we collect, use, and safe-guard data specifically related to our Facebook and Instagram messaging integrations.
1. Data We Collect from Meta
When you connect your Meta (Facebook/Instagram) account to our platform, we collect and store:
Account Information: Page ID, Page name, and Instagram Business Account ID. Access Tokens: Secure, long-lived access tokens required to send and receive messages on your behalf.
Message Content: The text of incoming messages and outgoing replies to facilitate automated AI responses and display chat history in your dashboard.
Sender Information: Page-Scoped IDs (PSIDs) of users who message your page to maintain conversation continuity.
2. How We Use Your Data
We use the information collected from Meta solely to:
Automate Customer Support: Power our AI assistant to respond to customer inquiries regarding your menu, hours, and services.
Order Management: Process and sync orders placed via Direct Messages.
Messaging Hub: Provide a unified dashboard for restaurant owners to view and manually reply to social media conversations.
3. Data Processing and AI
Text from incoming messages is processed using advanced AI models (such as OpenAI's GPT) to generate relevant responses based on your configured Knowledgebase. This data is used only for real-time processing and is not used to train global AI models.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your social media data to third parties. Data is shared with third-party service providers (e.g., cloud hosting and AI services) only as necessary to provide our core services.
5. Data Retention and Deletion
Retention: We store message history as long as your account is active to provide you with conversation logs.
Deletion: You can disconnect your Meta account at any time via the Integrations dashboard. Upon disconnection, we will cease all data collection. Users can request the permanent deletion of their account data by contacting our support team.
6. Meta Platform Compliance
Our use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies. You can manage our app's access to your data through your personal Facebook Settings under "Business Integrations."
Divine Creations reserves the right to update and modify this Privacy Policy. We will notify you of any significant changes, and your continued use of our services after such changes constitute your acceptance.
If you have any questions or concerns regarding this Privacy Policy or the practices of Divine Creations, please contact us at [hello@divincreationss.com].
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